Question 1

Who are Lucidica?

Accepted Answer

Lucidica is a London-based IT and Managed Services company offering support to SMEs. We work both on-site and remotely and can provide IT support 24/7. We offer tailored packages and products based on your company’s needs.

Question 2

Where are we based?

Accepted Answer

Lucidica is based in London, Shoreditch. Our address is: 37 Cremer Street, Hoxton, London E2 8HD, UK. We also have a team and office based in Kyiv, Ukraine.

Question 3

What do Lucidica do?

Accepted Answer

Lucidica is made up of a team of experienced IT engineers and support staff based in London & Kyiv, offering a fun, friendly approach to IT support for small to medium sized businesses.

Question 4

What services do we offer?

Accepted Answer

Lucidica offers various IT support and products: Managed IT Services, Cloud Migration & Cloud Computing Solutions, Business Cybersecurity, Hardware Supply and Support, SharePoint & Power Automate Development, Web Hosting and Domain Management as well as Web Design and Development Services. You name it, we’ll offer it.

Question 5

What products does Lucidica offer?

Accepted Answer

Lucidica is partnered with various business IT solution partners. We offer products, licences & support for Microsoft 365, GSuite, Azure and more. We also offer Cyber Essentials Certification, as well as Security Packages for your Google Workspace and Microsoft 365. You can find out more about what specific products and services we offer here.

Question 6

When was Lucidica established?

Accepted Answer

Lucidica Ltd. was officially founded in 2005, however we have clients dating all the way back to 1999, when our founder assisted them as a solo trader. This equates to over 20 years of service.

Question 7

Who are Lucidica's business partners?

Accepted Answer

We work closely with selected partners. Microsoft, Pax8, Acronis, CloudBerry, Google, Ingram, Keeper, 20i, and Webroot are our biggest partners. On top of that, we work with other suppliers when providing IT support services.

Question 8

How much do Lucidica's services cost?

Accepted Answer

Our prices vary depending on the products and services you’d like to use. We offer bespoke quotes and tailored packages, meaning you can find deals within your company’s budget.

Question 9

How can I sign up to your services?

Accepted Answer

You can sign up for our services today by filling out one of our quote forms. Alternatively, if you’d like to discuss our services we’d be happy to talk and can find our contact details here.

Question 10

How are we better from other IT companies?

Accepted Answer

At Lucidica, helping people is at the heart of what we do. Our highly knowledgeable team always keeps up to date with the latest trends, and is always looking for ways to improve our services. We offer tailored packages based on your company’s needs, and will always put you first.

Question 11

What is IT Support?

Accepted Answer

In short, IT support is about offering support to companies and organisations who may be having IT-related problems. At Lucidica, we offer IT support and managed services to SMEs who may be encountering technological-related problems, or would like that extra IT support when it comes to running systems, software and hardware devices.

Question 12

Do you provide 24-hour support?

Accepted Answer

Yes, we offer 24/7 support either on-site or remote. Simply give us a ring, and we’ll be round to help in no time!

Question 13

Do you support Mac and PC?

Accepted Answer

Yes, we offer support and services for both Mac and PC systems. The products we use are compatible with most devices.

Question 14

Do you work on-site & remote?

Accepted Answer

We work both on-site or remote – whichever best suits your needs!

Question 15

Can you work alongside our IT staff?

Accepted Answer

Yes. If you’d prefer to keep your in-house team, yet want that extra hand when it comes to IT support, we can do that. We always tailor our services to the needs of our customers.

Question 16

How do you provide IT support?

Accepted Answer

We offer IT support on-site and remotely 24/7.

Question 17

What if I'm not happy with your services?

Accepted Answer

If you’re not happy with our services, then please get in touch and we’d be happy to help. Whatever your issue, you can contact us to provide feedback or ask for further support. Our contact details can be found here.

Question 18

How big is Lucidica?

Accepted Answer

Lucidica has two teams based in offices in London and Kyiv. You can find out more about our company’s size and team members here.

Question 19

Are your employees qualified?

Accepted Answer

Yes, all of our staff members are appopriately qualified for their roles. We have various team members, from engineers, web developers to office managers. All of our team members are highly trained and knowledgeable in IT support and solutions.

Question 20

What company size do you support?

Accepted Answer

We mostly support SMEs. If you’d like to use our services, or are looking for IT support, then get in touch today for a bespoke quote according to your business’ size.

Question 21

What are your service hours?

Accepted Answer

Our office is open from 8:30 AM to 6 PM, Monday through Friday. For OoH, we do have an on-call engineer 24/7 for remote support & on-site visit. Whenever you need a hand, we’re happy to help.

Question 22

Why should I choose managed IT services rather than keep it in-house?

Accepted Answer

While many company’s have in-house IT teams, there may come a time where they need that extra hand to solve any complex IT issues. By outsourcing, your company can benefit from the latest technology and resolve any IT problems quicker. Using a managed IT service may also be more cost-effective in the long-run.

Question 23

Do you offer flexible contracts?

Accepted Answer

Yes. If your company grows, we can still continue to offer IT support.

Question 24

We're not based in London, can you still offer IT support to us?

Accepted Answer

Yes! We offer help remotely for our clients who are based outside of London. Depending on where you’re located, we’ll always be happy to help in person if that’s what you’d prefer.

Question 25

Do you provide scheduled visits?

Accepted Answer

We can provide on-site scheduled visits if that’s something you would like to have.

Question 26

Can you order equipment and software for us?

Accepted Answer

Yes. Most of our customers order equipment and licensing software through our services. Everything will be done for you by our friendly team.

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