Lucidica FAQ
What is Lucidica?
Lucidica is a London-based IT and Managed Services company offering support to SMEs. We work both on-site and remote and can provide IT support 24/7. We offer tailored packages and products based on your company's needs.
Where is Lucidica based?
Lucidica is based in London, Shoreditch. Our address is: 35 Kingsland Road, Shoreditch,
London E2 8AA, UK. We also have a team and office based in Kyiv, Ukraine.
What do Lucidica do?
Lucidica is made up of a team of experienced IT engineers and support staff based in London & Kyiv, offering a fun, friendly approach to IT support for small to medium sized businesses.
What services do Lucidica offer?
Lucidica offers various IT support and products: Managed IT Services, Cloud Migration & Cloud Computing Solutions, Business Cybersecurity, Hardware Supply and Support, SharePoint & Power Automate Development, Web Hosting and Domain Management as well as Web Design and Development Services. You name it, we'll offer it.
What products does Lucidica provide?
Lucidica is partnered with various business IT solution partners. We offer products, licences & support for Microsoft 365, GSuite, Azure and more. We also offer Cyber Essentials Certification, as well as Security Packages for your Google Workspace and Microsoft 365. You can find out more about what specific products and services we offer here.
When was Lucidica created?
Lucidica Ltd. was founded in 2005, however we have clients dating all the way back to 1999, when our founder assisted them as a solo trader. This equates to over 20 years of service.
Who are Lucidica's business partners?
We work closely with selected partners. Microsoft, Pax8, Acronis, CloudBerry, Google, Ingram, Passwordboss, 20i, and Webroot are our biggest partners. On top of that, we work with other suppliers when providing IT support services.
How much do Lucidica's services cost?
Our prices vary depending on the products and services you'd like to use. We offer bespoke quotes and tailored packages, meaning you can find deals within your company's budget.
How can I sign up for your services?
You can sign up for our services today by filling out one of our quote forms. Alternatively, if you'd like to discuss our services we'd be happy to talk and can find our contact details here.
How are we better from other IT companies?
At Lucidica, helping people is at the heart of what we do. Our highly knowledgeable team always keeps up to date with the latest trends, and is always looking for ways to improve our services. We offer tailored packages based on your company's needs, and will always put you first.
What is IT support?
In short, IT support is about offering support to companies and organisations who may be having IT-related problems. At Lucidica, we offer IT support and managed services to SMEs who may be encountering technological-related problems, or would like that extra IT support when it comes to running systems, software and hardware devices.
Do you provide 24-hour support?
Yes, we offer 24/7 support either on-site or remote. Simply give us a ring, and we'll be round to help in no time!
Do you support Mac and PC systems?
Yes, we offer support and services for both Mac and PC systems. The products we use are compatible with most devices.
Do you work on-site or remote?
We work both on-site or remote - whichever best suits your needs!
Can you work alongside our IT staff?
Yes. If you'd prefer to keep your in-house team, yet want that extra hand when it comes to IT support, we can do that. We always tailor our services to the needs of our customers.
How do you provide IT support?
We offer IT support on-site and remote 24/7.
What if I'm not happy with your services?
If you're not happy with our services, then please get in touch and we'd be happy to help. Whatever your issue, you can contact us to provide feedback or ask for further support. Our contact details can be found here.
How big is Lucidica?
Lucidica has two teams based in offices in London and Kyiv. You can find out more about our company's size and team members here.
Are your employees qualified?
Yes, all of our staff members are appopriately qualified for their roles. We have various team members, from engineers, web developers to office managers. All of our team members are highly trained and knowledgeable in IT support and solutions.
What company size do you support?
We mostly support SMEs. If you'd like to use our services, or are looking for IT support, then get in touch today for a bespoke quote according to your business' size.
What are your service hours?
Our office is open from 8:30 AM to 6 PM, Monday through Friday. For OoH, we do have an on-call engineer 24/7 for remote support & on-site visit. Whenever you need a hand, we're happy to help.
How can I contact you?
We're here to support your business' needs. You can contact us either by phone at 02070426310, or by email at [email protected]. Alternatively, you can visit us in-person at our London office which is located in Shoreditch at 35 Kingsland Road, London, E2 8AA.
Why should I choose managed IT services rather than keep it in-house?
While many company's have in-house IT teams, there may come a time where they need that extra hand to solve any complex IT issues. By outsourcing, your company can benefit from the latest technology and resolve any IT problems quicker. Using a managed IT service may also be more cost-effective in the long-run.
Do you offer flexible contracts?
Yes. If your company grows, we can still continue to offer IT support.
We're not based in London, can you still offer IT support to us?
Yes! We offer help remotely for our clients who are based outside of M25. Depending on where you're located, we'll always be happy to help in person if that's what you'd prefer.
Do you provide scheduled visits?
We can provide on-site scheduled visits if that's something you would like to have.
Can you order equipment and software for us?
Yes. Most of our customers order equipment and licensing software through our services. Everything will be done for you by our friendly team.
