Keeping your organization’s IT running smoothly is more important than ever.
If your business is in London, you need to operate as effectively as possible. IT support in London has often been expensive.
Remote & Onsite
IT Support Services in London
Keep your business running smoothly with our London-based IT support services, available both onsite and remotely and with over 25 years experience, making businesses work smoothly and efficiently.
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Elevating your business’
IT Experience
To solve these issues, our IT support services in London offer affordable solutions without sacrificing quality. We use the latest technology and best practices to make sure your IT setup is reliable and can grow with your business. With flexible support options, we let you focus on what you do best while we take care of your IT needs.
With over 25 years of experience in IT support, we know how to help your business succeed. Our IT experts are here to make it easy for you to grow.
At Lucidica, we know that IT services are essential for your business, and we want to improve your technology experience.
We provide a full range of IT services in London customised for your needs. From onsite and remote support to strategic advice, system improvement, and technology enhancement, Lucidica is your partner in developing and improving your digital environment.
Top Notch IT Support in London
Our award-winning IT support team in London delivers swift, jargon-free solutions around the clock, ensuring your tech runs smoothly with our satisfaction guarantee.
Stay One Step Ahead
We make sure your business technology drives growth, productivity, and competitive advantage in the digital age.
Guidance Whenever You Need
Lucidica offers strategic advice to leverage technology effectively. Our IT consultants develop technology strategies, recommend solutions, align IT with business goals, and drive innovation.
On call 24-hours a day.
Whatever your IT problem is, we’ll sort it.
In the dynamic world of IT, our services extend far beyond routine support. Lucidica is committed to providing solutions that enhance the efficiency, reliability, and innovation potential of your IT infrastructure. Our approach is rooted in collaboration, ensuring that your organisation is at the centre of every tailored solution we deliver.
FAQ
If you have any burning questions you might find them here.
What type of IT Support in London do you offer?
Our London based IT support services work with your existing technology to make sure it performs well and keeps your business running. Whether it’s PCs, Macs, servers, mobile devices or databases, we know our stuff. We’ll also advise you when it’s time to consider updating your systems to maximise their efficiency, and give you impartial, expert advice on choosing new technology.
It’s up to you whether you pay-as-you-go for our support on a one-off problem that needs fixing, or sign up to a Lucidica monthly contract for permanent support and peace of mind. Either way, we charge in 10-minute blocks, so you only pay for the time you’ve actually used.
How does the Service Desk work?
When you call you will speak with one of the engineers on the Quick Win Desk. S/he will log your job or take a look at the issue. If the job is urgent please highlight this to the engineer when you call.
We aim to start quick win jobs immediately. Quick win jobs are jobs that take 20 minutes or less.
Some examples include: password resets, email forwards and adding out of office messages etc. If not, it will be passed on to the most appropriate engineer who will start the job within your service level agreement.
How quick is your response time?
The service level agreement (SLA) is the part of your contract agreement with Lucidica. This defines what you provide and what you can expect regarding our response rates. As a rule of thumb we action these jobs sooner than the SLA dictates but the timeframe above gives you an indication of what is outlined in your contract.
How proactive are you with communication?
Once the job is started, the engineer will keep you updated on it’s progress.
When finished they will confirm with you and close the job. We also survey 25% of closed jobs for customer service satisfaction to ensure that we are upholding our standards.
In addition, all of our contract clients are assigned an account engineer, it is their responsibility to oversee the overall health of a client’s account and systems. This includes having an overview of the technology used, how you work, up and coming changes and any service feedback.
Depending on your contract they will consult with you bi-annually/annually to develop a long term IT strategy and suggest solutions that will improve your overall IT environment.
How much does an IT Support Contract in London cost?
Prices vary depending on how big your company is and what level of support you require. Before we can give you an accurate quote we need to know a little bit more about you to get a better understanding of how you and your business works to tailor the quote to your specific needs. However, we have over 25 years of experience when it comes to offering the best IT support in London for all nature of businesses, so you will always be in safe and experienced hands with Lucidica.
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Do you have 24/7 IT Support?
We do have on-call engineers 24/7 for remote support, and onsite for emergencies. However, calling out of hours does incur a surcharge.
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Complete the form below, and we’ll reach out to schedule your free 30-minute consultation. During this call, we’ll get to know your business needs and explore how we can help. We’re committed to responding to all enquiries within one business day.
