IT Support Services in London

Your Technical Roadmap
Planned Out

We provide award-winning IT Support to help your London business succeed.

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A Quick OVERVIEW

We are a team of engineers and tech lovers based in London offering IT support for SME’s.

21Years’ Experience in IT

Providing award-winning IT support to SMEs since 1999.

We’ve created a business based on our values and with you, our customer, at our core. We work with a select group of partners who help us provide the highest standard of IT support for businesses all over London. Unlike our competitors, we aim to know your business inside and out and to become part of your company, not just hide behind emails.

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How we can help your business?

Our services and products are designed to help you run your business smoothly.

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It support london - Lucidica engineer working on systems

Why choose us?

Find out how we are different from the other IT support companies out there.

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Who are Lucidica?

Meet the team! Get to know who is behind the phone calls and the emails and learn a little bit about us.

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SERVICES WE DELIVER

What services do we offer?

IT Support Contracts & Onsite Support

We offer tailored IT support packages customised for your business. This level of support can vary dependent on your own requirements and can include features such as on site visits and varied response times.

Managed Licenses

Services we offer include: Managed domain registration and services, Managed virtual and dedicated servers, Email services (Microsoft Exchange, Gmail and Simple POP3/IMAP) and application services.

Hardware Supply & Support

We offer a consultation, purchase and installation service. From the second you decide you need a new piece of equipment, we will advise you on the best model for you, your budget and your business. If any installation is necessary, we can do that to!

Sharepoint Development

We implement project managements systems and CRM’s to keep your business running at its best. Whether that's creating your own tailored Sharepoint system or installing Podio, Salesforce or another CRM, we have the tools and the people to do it.

Web Hosting & Domain Management

With a managed hosting & domain solution from Lucidica, you can guarantee our support engineers will be available to assist you with any kind of query or issue and to ensure your online environment is running at its very best.

Web Design & Development Services

We can do anything from setting up your domain name, hosting your website to physically building it, designing it and making it fit to your branding requirements and expectations. Our web development service also includes the On-page SEO setup.

Microsoft Business Security Packages

Discover how you can take control of your cybersecurity policies and budgets today.

Whenever we talk about Microsoft Licensing, we will always talk about our in-house Security packages—designed to congregate the best-in-class office applications alongside intelligent cloud services and powerful AI Security options.

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Useful security resources

about us

How we claim to excel?

01

Quick response

Average helpdesk response is 30 minutes for non-urgent jobs

02

Immediate support

We answer 85% of calls in the first 4 rings.

03

No geek speak

Our advice is guaranteed jargon-free.

04

Smiles all round

We actively monitor our CSS score.

05

Happiness guarantee

If we don't do our job right, it's free

What makes us different?

We’ve worked with businesses all over London for years and have adapted the services we offer based on what we know works. We provide a variety of different business IT services that help companies from all industries work efficiently and digitally.

Our main product is IT Support Contracts. This is bespoke, adaptable to your IT needs and covers all of your technology to varying degrees. On top of that, we also offer product purchasing, managed services, software licences and web services. We have got you covered.

Meet our team members

Industries we support

Our experience supporting clients all over London from all different industries means that we know what works and their pain points in that industry. We constantly improve and train our staff on industry best practices, so we can provide the highest level of tailored support.

Areas we work in:

Finance

Retail

Creative

Digital

Legal

Charity

Arts

Recreation

Health

Testimonials

What do people love about Lucidica?

James Lusher

Director, LUSHER Architects

Lucidica have been there when I need them, with a quick response and fix all done remotely.

Derek Williams

Director, Williams Mining

I’ve been a customer of Lucidica for nearly five years and have found them to be consistent, patient and efficient. They’ve supported my business with every type of IT enquiry and have been reliable in their delivery of service. I’ve been impressed by their aftercare consultative approach.

Mat Hunter

Cp-CEO, Plus X

Lucidica helped Plus X to combine data from various cloud platforms and migrate safely to Microsoft365. Microsoft Teams, in particular, has proved extremely effective in helping our team to collaborate across our various locations.

Sandrine Rochebeuf

Office Manager, ICAMAP

Lucidica is a supplier really reliable and reactive who provides high-quality services. It makes IT topics easier: I highly recommend it.

Ranbir Toor

Managing Director, GIAN Consulting

To me, they are an extension of my own business and it’s what I value most. I can’t recommend their people and services more highly.

Joyce Henderson

Amouage

We always receive efficient, timely service and Lucidica’s staff are friendly and easy to work with.

Alick Mackenzie

Director, Enabled London

They’re always on hand to fix the smallest of problems. I value the time and energy they give us.

Anthony Kaye

Managing Director, Campbell Irvine

We trust them immensely – they always put themselves in our shoes when solving our problems or suggesting further investment in technology.

Ally Maughan

CEO, People Puzzles

Whether it is sorting out email address, mending broken computers, digital marketing or a website redesign, Lucidica have always found the time, care and expertise to really support me and my business.